Zijewel is an Egyptian brand dedicated to creating elegant and timeless accessories for women.Our collections include rings, bracelets, necklaces, earrings, anklets, and watches, all designed to add a touch of sparkle to your everyday style.We focus on quality, beauty, and modern design to bring you pieces that make you feel confident and effortlessly chic — all at accessible prices.

We’re always happy to help with any questions you may have about your order or our collections.
You can reach Zijewel Customer Care through:
📧 (support@zijewel.com)

💬 Or via our social media live chat.

Our team is available Saturday to Thursday, from 10 AM to 7 PM (Cairo time) — excluding national holidays.

No, you don’t need an account to shop at Zijewel — you can place your order as a guest.

However, creating an account lets you track your orders easily, save your shipping details, and enjoy a faster checkout experience next time.

Yes, absolutely. At Zijewel, we take your privacy and data protection very seriously.

Your personal information is kept secure and will only be shared with trusted third parties when necessary to process your order — always in compliance with applicable data protection laws.

Sure, just contact to order from us.

We accept Visa, MasterCard, and (Mada / local cards). You can also choose to pay on delivery for your convenience.

All online payments are processed through a secure and encrypted checkout system, so your personal and payment information is always safe and protected.

Please make sure that the discount code is still valid and hasn’t expired.

Keep in mind that only one promotion or discount can be used per order — multiple offers can’t be combined.

Double-check that the code is entered exactly as received (paying attention to upper/lowercase letters).

If the problem continues, try clearing your browser’s cookies and cache, then re-enter the code.

For more help, feel free to contact us at (support@zijewel.com) 💌

The delivery time differs from one place to other.
Please allow a day for us to process your order and hand it over to our shipping company: if you are from Cairo or Giza, your order will arrive within two days
And if you are from Alexandria or Down Egypt, your order will reach you within four days
And if it is from upper Egypt, your request will reach you within a week

If you are not completely satisfied with your order, we offer a full refund within 14 days.
Return requests should be submitted through our returns center.

We’re committed to offering you the best online shopping experience in Egypt and are always happy to assist with refunds or returns.

Returns are accepted within 14 days of receiving your order.

Returned items must be unused, undamaged, and in their original packaging.

We do not accept returns for underwear, lingerie, face masks, bodysuits, socks, or swimwear. However, you can check your order before payment.

If you receive a damaged item, please report it within 2 days of delivery (including weekends and holidays) so we can take the necessary action. Reports made after this period cannot be processed.

Your satisfaction is our priority — we’re here to make your shopping experience smooth and worry-free!

Because we care about your order, you will be able to check the order while delivering it to you.

Refunds are to be done through the same payment method you used.
Credit card refunds can take from 5 to 10 business days to be reflected in your bank account.
COD orders will have their refund by transferring the amount to your bank account or the post office.
Refunds may take up to 14 working days.